solution
Boss Digital designed and developed a modern and mobile-responsive public website, as well as a private members' website and mobile apps, using Facebook React Native's app development framework.
This allowed Boss Digital to create a suite of member services available on the web, iOS, and Android apps in one project. The app is completely tailored and customized for the LRC members, enabling them to utilize the club services at their fingertips.
The app gives members the ability to check their account statement, update their personal details, address, communication preferences, and interests within the club. It provides members with the capability to book facilities, view upcoming events, reserve the spa, borrow library books, and search, browse, and filter promotions, events, and club notices. Members can also send inquiries for coaching, kids' classes, and private functions via the app to the relevant LRC staff.
The app has the feature to send targeted push notifications to members based on their interests or sections of the clubs they are a part of. We're now in the era where "one to all" communications are no longer effective. This app allows more direct communication to members using their preferences that can be set in the app.
The app gives club staff the ability to create, publish, and promote upcoming events, notices, and promotions to members through push notifications and/or email. Additionally, the app reduces labor costs, as reservations and administrative tasks are streamlined with self-service 24-hour booking tools. The LRC app is running smoothly and has provided the club with the capability to increase member engagement, boost online bookings, and enhance LRC member services.
Result
- Improved convenience of online member services available at their fingertips
- New LRC public website - modern design, branding and mobile friendly
- New LRC Members Web, IOS and Android members App to that increases member engagement, activity and online bookings offering members all their needs at their finger tips
- Reduced HR costs with alleviation of online booking and reservations system
- Users increased by 441% since app launch in 2019
- Online bookings have increased by 583% since app launch in 2019
Testimonial
"We have had the great pleasure to work with Boss Digital to revamp our website and to create a club Mobile App that allows us to serve our members more efficiently with facility and event booking tools, an e-shop and an online member account in the most attractive way possible. The membership feedback has been positive throughout and these new new membership tools are set up in such a way that they can be further expanded on, if need be."
KURT WALTER
General Manager, LRC
