(English) Ladies Recreation Club

SERVICE

CHALLENGE

Boss Digital were contacted to scope, design and develop an website and IOS and Android mobile app that will provide members with better online member service tools, online booking facilities and improved communication tools.

Not available

SOLUTION

Boss Digital designed and developed a modern and mobile responsive public website, and a private members website and mobile apps, using Facebook React Native's app development framework.

This allowed Boss Digital to create a suite of member services available on the Web, IOS and Android Apps in one project. The App is completely tailored and customised for the LRC Members, to utilise the Club services at their finger tips.

The App gives members the ability to check their account statement, update their personal details, address, communication preferences and interests within the Club. It provides members the ability to book facilities, upcoming events, reserve the spa, reserve library books, and search, browse and filter promotions, events and Club notices. Members can also send enquiries for coaching, kids classes and private functions via the App to the relevant LRC staff.

The App has the ability to send targeted push notifications to Member's based on their interests or sections of the Clubs they are a part of. We're now in the day where "one to all" communications is no longer effective. This App allows more direct communication to members using their preferences that can set in the App.

The App gives Club staff the ability to create, publish and promote upcoming events, notices and promotions to members through push notifications and/or email. The App also reduces labour costs from reservations and admin staff being alleviated with self service 24 hour booking tool. The LRC App is running well has given the Club the ability to create more member engagement, increase online bookings and enhance the LRC member services.

RESULT

  • New LRC public website - modern design, branding and mobile friendly
  • New LRC Members Web, IOS and Android members App to that increases member engagement, activity and online bookings offering members all their needs at their finger tips
  • Reduced HR costs with alleviation of online booking and reservations system
  • Increase in online bookings and reservations month to month since launch
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